Ancestry - Company Details

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About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.

With more than 24 billion digitized global historical records, 100 million family trees, and 16+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain actionable insights about their health and wellness. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.

Ancestry is seeking Customer Solutions Associate to provide an amazing experience for our members. We also value a healthy work/life balance and almost always get to leave the office on time - after all, our business is based on strong family values.

What You'll Do:

*Support customers with their needs through inbound calls, email, and chat. Consistently builds and maintains a positive relationship with every customer, ensuring the customer’s issue is resolved on every interaction

*Correctly identifies, verifies and interprets customer account information

*Clearly, concisely and accurately documents customer interactions

*Can explain and/or write complex or technical concepts using simple language; varies content, style, and form to suit the subject, the purpose, and the needs of diverse audiences

*Composes clear, direct, concise, and complete verbal and written communications

*Demonstrates dependability by following instructions, policies, and procedures; exceeds productivity standards, meets deadlines, and adheres to work schedules

*Possesses the aptitude to quickly acquire knowledge and apply it

*Responds positively to change, embracing and using new
practices or values to accomplish goals and solve problems

*Actively solicits feedback to improve performance; seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job

*Works with customers to find optimal solutions to inquiries and coordinates with the team manager to provide feedback based on customer interactions.

*Proactively introduces products or services

Who You Are:

*High school diploma or equivalent required

*Chat and email experience preferred

*Proficiency navigating the Internet and use of a Windows-based PC

*Call Center experience preferred

*Accurately type 45+ words per minute

*2 years customer service experience preferred

Additional Information:
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.