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Job details
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Company: New Mexico State University
URL: https://jobs.nmsu.edu/
 
Job Title: Customer Service Assistant
Job Category: Education/Library  [ View All Education/Library Jobs ]
Job Reference: 2100646s
Job description:
Provides quality customer service including timely distribution of ID cards and parking permits. Responds to customer’s needs in-person, on the phone and through email for parking and ID card services. Resolves problems related to transactions. Creates customer accounts, processes payments, activates door access, prints badges and prepares placards. Verifies eligibility for meal plans. Creates IDs and notifies customer’s when they are ready for pick up. Processes citation and boot payments, looks up vehicle information and attaches to owners. Verifies special parking eligibility. Assists customers who qualify in reducing citations to warnings, including processing paperwork. Communicates with customers regarding rules and regulations for parking. Serves as cashier for citation appeals. Balances cash drawer at the end of the day.
Skills:
Knowledge of principles and processes for providing customer and personal services. Knowledge of phone etiquette. Knowledge of basic cash management procedures. Inventory management practices and safety procedures as applicable to the job.         
Effective communication and basic instructional skills. Strong interpersonal skills, flexibility, and customer service orientation. Ability to prepare routine administrative paperwork. Ability to read, sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to safely use cleaning equipment and supplies.
Language requirements: English
Employment type:
  • Full Time
Salary Range: 11.95 USD hourly
 
Other Information
 
Degree: High School
Experience (year): 2
Job Location: Las Cruces - New Mexico - USA   View a map of this job
Address: 1400 University Avenue
Las Cruces, NM 88003
Zip/Postal Code: 88003
Describe benefits and Other Informations: New Mexico State University invites you to apply to be a part of a diverse, dynamic and welcoming learning and working environment in Las Cruces, NM. NMSU seeks employees who are creative and flexible in developing and evaluating new ideas and ways to evolve NMSU into the future. Located in the borderlands and adjacent to the mighty Rio Grande, NMSU is a proud Hispanic-serving institution in the minority-majority state of New Mexico. Southern New Mexico features an average of 294 days of sunshine annually, making NMSU ideal for job-seekers who enjoy hiking, mountain biking, canoeing and bird-watching. NMSU is committed to sustainability through improving and maintaining the quality of human life while preserving the integrity, stability, and beauty of ecological systems for the future. We are looking for student-centered employees with a passion for success. NMSU invites you to take the first step to your successful and rewarding career by applying today.
Post Date: 10/06/2021
 
Contact Information
 
You must first register to view this information.
Contact/Apply Instructions: New Mexico State University is an Equal Opportunity/Affirmative Action Employer; Minorities, Females, Veterans, and those with a Disability are encouraged to apply.
The electronic application is the official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

Per Governor Michelle Lujan Grisham, executive order 2021-045, state employees must be fully vaccinated against COVID-19 beginning September 30, 2021, unless a medical or religious exemption is approved. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or weekly testing.
 
 
 
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