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Job details
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Company: CBRE
Job Title: Meeting & Events Manager
Job Category: Administrative/Office/Clerical  [ View All Administrative/Office/Clerical Jobs ]
Job description:

We are Host! Designed to complement CBREs occupier and landlord service offerings, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity, and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.

JOB SUMMARY

This position is responsible for overseeing the work activities of the meeting & events department and strategically manage events and programs ensuring those are aligned with the client's business needs, goals and objectives.

DUTIES & RESPONSIBILITIES

Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.

Troubleshoots and resolves complex client inquiriesand complaints that are escalated. Follows up with clients to ensure satisfaction.

Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.

Develops and tracks SLA's, KPIs, and benchmarks; report out on a recurring basis.

Serves as primary contact with client for meeting & events forecasts and strategies.

Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.

Reviews staff workload and makes proactive decisions to meet the department business demands

Reviews reports and implements procedures to improve employee efficiency and ensure smooth operations.

Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees within the Call Center environment.

Incharge of hiring personnel (DJs, caterers, waiters, etc.)

Performs other duties as assigned.


QUALIFICATIONS

HS Diploma or GED required. Prior event coordination, customer service or other hospitality experience required. Minimum of 6 years of meeting and event planning required. BS/BA degree and experience in corporate or conference center management preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents.Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style.

Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the

analysis of others and makes recommendations that have a direct impact on the company

Skills:
Language requirements:
Employment type:
  • Full Time
Salary Range: Unspecified
 
Other Information
 
Degree: Unspecified
Experience (year): Unspecified
Job Location: New York - New York - USA   View a map of this job
Zip/Postal Code: 10001
Post Date: 05/05/2022
 
Contact Information
 
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Contact/Apply Instructions: APPLY ONLINE: CLICK HERE
 
 
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