We are Host! Designed to complement CBREs occupier and landlord service offerings, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity, and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.

JOB SUMMARY

This position is responsible for overseeing the work activities of the meeting & events department and strategically manage events and programs ensuring those are aligned with the client's business needs, goals and objectives.

DUTIES & RESPONSIBILITIES

Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.

Troubleshoots and resolves complex client inquiriesand complaints that are escalated. Follows up with clients to ensure satisfaction.

Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.

Develops and tracks SLA's, KPIs, and benchmarks; report out on a recurring basis.

Serves as primary contact with client for meeting & events forecasts and strategies.

Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.

Reviews staff workload and makes proactive decisions to meet the department business demands

Reviews reports and implements procedures to improve employee efficiency and ensure smooth operations.

Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees within the Call Center environment.

Incharge of hiring personnel (DJs, caterers, waiters, etc.)

Performs other duties as assigned.